The customer service is awful. So awful!! We went in to use their new promotional 'fix water damage to your phone' thing that they are heavily promoting (TL:DR - it did not work, and they tried to take MORE money from me, rather than giving us our money back!) - first of all, NO ONE was around. It took 10 minutes for us to find ANY associates in the store.
The literal worst Staples in existence. Stay AWAY!
I walked up to the counter and asked for the email to send my document for printing. They wouldn't give it to me. I stood in line for a half hour. I said I just need 2 pages printed. They tell me to email my document and stand aside. They start printing the documents for the guy behind me first. They told me to wait for the return email number to be printed and go print it on a self serve printer. Went to the self serve printer and it's out of order. They then yell over to me, "How many pages did you want printed?" Then after 40 minutes when they hand me my 2 pages they have to ask the guy who was behind me in line to step away from the card reader so I can pay. Manager if your reading this you need to hire more full time employees to work the printing area and a full time technician to fix your printers and keep your systems up. Every single time I have been here the system or printers are down.
Walked in and i was greeted by employee. I was looking for something specific. She was working the register so she sent me to the right isle & had a floor tech help me. They helped me out & were courtious. I like tge store & do all my printing & faxes thru them.
BUYER BEWARE! DO NOT GO TO THIS STAPLES! EVER! They will cheat you if they can, and they will not give you ANYTHING resembling good customer service!!
What were they doing? In the back smoking weed? Who knows! Seriously. 10 minutes and no one. Eventually we got the thing going - they did not know how to work it. It has step by step directions, WRITTEN ON THE BOX. And they didn't know how to work it.
HIRE MORE PEOPLE LIKE HER !!
Tell me what I wanted all right but nobody helped me either
Then, get this, my phone is still broken. After I paid the $69. They asked me then to pay another $50 to send it to their "lab" who the heck knows where... Yeah, right.
THANK U FOR UR HELP !
Anyways, after politely refusing, they tell me, "sorry, too bad it didn't work, have a nice day" and start to walk away. Um, no. The promotion clearly states, if it doesn't work, I don't have to pay. I want my $69 back. The guy had to call his manager, because he said the promotion was wrong and I wasn't going to get my money. Then, he took down all the stuff that said you'd get your money back. After I made it clear I wasn't going to stand for that, they relented and gave me my money back, but they still took down the promotional material that was plastered all around saying you'd get your money back - clearly, they are trying to be shady!
THE COPY CENTER ASSOCIATE ALEX IS GREAT ! SHE'S AWESOND
Did I mention that there were no customers in the store? Not a single one, but me!
Staples is a US Electronics Store based in Hanford, California. Staples is located at 510 N 11th Ave, Hanford, CA 93230, USA.
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