Customer service was awesome, they were friendly and welcoming. Had a few questions and they made my rental so smooth
I had rented from them twice prior to this experience. We book through AAA travel and pay a head of time to ensure a rental would be available. This weekend I needed a vehicle due to mine needing maintenance and I was headed out of town. I got to the shop and realized that I did not have my license with me (it was a bad day) so I left the shop understanding that they could not give me the car with out my license. My car gave out on me, I needed to be in Fresno and I had to be at work til 3 the next day and I live an hour away from Hanford. When I arrived on Friday (next day after work) to pick up the vehicle I prepaid for I was told that they did not have the vehicle for me and stated that they told my sister that I had until 9am to pick it up. I don't understand how they could have a prepaid car rental and then rent it to someone else. When I asked for my money back they stated they never charged me and I would have to deal with AAA for a refund. I called AAA and they assisted me in getting my refund but I have to wait approx 10 days. Thankfully I went Around the block and rented from Enterprise. My stepdad works with AAA as a tow driver and was with me at the time, I'm happy to say Enterprise will be recommended over hertz to all his customers after the stunt they pulled. To all who rent there be careful you might catch them on one of these days and you will be left stranded and stressed.
Really Good. I had a problem with my rental van just called the 800 number an they where really nice on switching it for another van with no problem.
2. I then looked at the Service Charges/closing bill and they charged me for not 2 days, but 3. I didn't take possession of the car until 4PM but they stated 11:39 AM on the closing bill. Like most people, I was at that morning. Fact, I brought the car back to them at 4 PM waited 15-20 minutes for my turn and was then checked out by someone who had been washing cars and had to repeat the check-out process twice to get it right.
1. This location "included" the liability-damage-wavier (LDW) without my written or verbal consent! I spoke to Chris, the assistant manager, about removing the LDW as my personal insurace covers such things. Chris gave me an option to bring the car back or he could remove the LDW but I would still pay the same amount! I took the car back.
J. Jones
Chris is awesome. I rent from here often.
Unethical. My car was at an autobody shop that has an arrangement with Hertz in Hanford, CA so I used them, setting things up over the phone.
3. I hadn't used Hertz in many years but they were good then. I can't say that of the way the Hanford location does business. It's not always what you do, but how you do it. I work in healthcare and if I did a proceedure without someone's consent, at a minimum , it would be considered unethical.
Hertz is a US Car Rental based in Hanford, California. Hertz is located at 128 N 11th Ave, Hanford, CA 93230, USA.
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